It’s about finding a service not a server
Usability is key
If you represent a Buckinghamshire community group, club, voluntary organisation or parish council you can create a website for free with bucksinfo.net. For those with difficulty remaining independent, bucks in-touch is the place to go for help. It offers assessment, support, information and a signposting service to highlight the best possible help for an individual’s needs. Both services are made available through the work of Cambridge Open Systems, who have integrated them into one system to ensure the authority has all of its information available in the most efficient and cost-effective way.
It can now provide direct-to-customer support from the web or from specialists on the telephone; with the added bonus that new requests or changing information can be brought up-to-date conveniently and quickly from multiple sources. dotCommunity from Cambridge Open Systems has the flexibility, integrity and scalability to grow as the authority’s needs change and there is the potential for more support to be provided through a common system.
Buckinghamshire County Council
Steve Howell, Culture and Learning Web Development Manager remarks
“We have worked with Cambridge Open Systems since 2002. It started with a project to provide local community organisations with an easy facility for them to create their own websites, and to provide an online directory of these groups and voluntary bodies. "We really value the way COS has worked with us and quickly established a good working relationship with individuals. This enabled us to get a fast positive response because they value us as a client and they are always keen to help us move the solution forward. By working smartly and efficiently we are able to get best value from the limited resources a local authority has. Once we have agreed the brief they just get on with it, and usually faster than we think. The system we now have is flexible, can be managed by a small central team, and is accessible to users with little prior experience of what is a feature-rich online system.”